Deliver exceptional and compassionate medical care which improves and advocates for pet health, hears and encourages clients, and strengthens bonds among animals, pet owners, and the veterinary community.
Constantly strive to understand, diagnose, and treat each pet’s unique health care needs using proven and advanced methods, medications, and technology, and educate and support pet owners in providing proper additional care at home or through our specialty partners.
Measures of Success
Knowledge: Pet owners who listen, understand, and implement our care recommendations, and employees who continually learn how to better care for pets and serve clients.
Comfort: Pets with minimized pain, lessened anxiety, improved mobility, reduced irritations, and increased stamina through our health care services and pet owner compliance.
Longevity: Pets whose lives are enhanced and extended by the treatments, services, and products we provide and proper care consistently given by their owners.
Relationships: Cooperation and deepening respect between the hospital and pet owners, and among the hospital’s staff.
Growth: A steady flow of new clients based on a superior reputation, and financial performance that rewards contributors and enhances our capabilities to deliver care.
Satisfaction: Clients who receive superior care and service and are pleased to do business with us. Employees who are given knowledge, tools, and opportunities to perform well.
Cleanliness: A clean, odor-free, tidy hospital, welcoming and safe for pets, clients, employees, and suppliers.
Loyalty: Clients who continue to seek our care and advice for their pets and recommend us to others. Employees who remain part of a high-caliber, well-performing team.
Integrity: We will be open and honest in our dealings with everyone, and uncompromising in our efforts to provide the best pet care we can.
Collaboration: We will effectively utilize everyone’s knowledge and skills in serving our clients and their pets, and will engage additional veterinary resources when appropriate.
Innovation: We will seek to advance our knowledge and abilities to deliver pet health care through staff training, client education, and the implementation of new methods, medications, and technologies.
Communication: We will share information in a timely, accurate, appropriate, and respectful way, always seeking to increase everyone’s understanding and support of exceptional pet health care.
Accountability: We will take responsibility for our own actions, acknowledge improvement opportunities, challenge one another to perform, and expect pet owners to cooperate in providing superior care to their pets.
Value: We will price our products and services as affordably as possible, reflecting the benefits provided to the pet, and within the constraints of our operating costs.