During business hours, The Animal Hospital at Steiner Ranch has a veterinarian and support personnel on duty who are trained and equipped to care for your pet, including one or more veterinary technicians or veterinary assistants working together with our receptionists and other support staff to help your pet. We're pleased to offer the following services in our Austin veterinary hospital:
At The Animal Hospital at Steiner Ranch, our schedule is carefully structured to provide adequate time to see each client and pet based on the expected services, so we ask that you make an appointment in advance whenever possible. We strive to stay on schedule to respect your time, but emergencies and other delays do sometimes occur. Arriving a few minutes early (15 minutes early for first-time clients) will help us check you in and see you on time. We do accept "walk-ins", but appointments receive priority except for emergencies. We will always attempt to accommodate all pets needing care during clinic hours, unless we believe the animal would be best served elsewhere.
Pet health care works best when you and the doctor and technicians interact during the examination and discuss the issues, diagnostics, findings, treatment options, and progress in person. At times, though, it may be necessary or convenient to have your pet spend some time in the hospital for extended diagnostic testing, observation, and treatment. Don't expect to hand us your pet and go, however! We may need you to complete a questionnaire or interview about your pet's history and issues so that we have information to work from while you are not available. We will work with you on drop-off and pick-up times to fit your pet's medical needs and your schedule. Please note that due to Steiner Ranch community restrictions, we do not offer overnight boarding, so all pets must be discharged at the end of the day to go home or to an overnight care facility.
The Animal Hospital at Steiner Ranch is also here to provide your pet urgent care when the condition is not life-threatening, but your pet needs to be seen before you are able to get an appointment. Except for true emergencies, clients with appointments will receive priority, but our staff will try to work your pet into a gap between existing appointments. When you arrive, we will try to give you an estimate on how long you may have to wait.
Emergencies are accepted anytime the hospital is open. Emergencies can be things such as poisoning, bleeding, seizures, hit by car, snake bites, heat exhaustion, chocolate ingestion, and more. If your pet has an emergency during hospital hours, please call immediately. If we can determine that your pet's needs can be handled promptly and adequately here, we will have you come in. If the extent of your pet's needs, or our time and resource availability at that time, indicate your pet would be better served elsewhere, we may refer you to a specialized emergency facility. Your pet's needs are the #1 priority, not our revenue. The doctor will decide the best approach for the situation. Knowing about the nature of your pet's emergency will also allow us to prepare the facility and staff to provide care rapidly when you and your pet arrive at The Animal Hospital at Steiner Ranch.
If we are closed, there are several well-equipped and very capable veterinary emergency hospitals in the Austin area that can handle critical cases that can't wait until our next business day. The nearest is Austin Veterinary Emergency & Specialty (AVES) at 7300 Ranch Road 2222. Call 512-343-2837.
The Animal Hospital at Steiner Ranch is primarily a "companion animal practice" that provides care for household pets, including:
- Pocket Pets*
*Limited services. Call us for more information if you have a unique pet.
The Animal Hospital at Steiner Ranch accepts payment through MasterCard, Visa, American Express, Discover, cash, and checks. So that we can continue to provide you high quality service utilizing the best medical technologies, payment is to be made at the time services are rendered unless other arrangements have been made in advance.
We can provide estimates for all tests, treatments, surgeries, and hospitalizations. You are welcome to request an estimate at any time for your expected charges.